Need a hand?
Have a question about LexiFall or a problem during a game? Email support@afrimoov.com.
Tell us whether you use Android or iOS, your device model, operating-system and LexiFall versions, and the steps needed to reproduce the issue. You may attach a screenshot after hiding unnecessary personal information. Never send a password, sign-in code or payment-card number.
The mailbox is hosted by OVHcloud. Only Afrimoov's responsible support staff handle your requests. Correspondence is deleted 12 months after closure, unless a legal obligation or dispute requires limited retention. Read more about your data.
Playing and finding the controls
Choose FR or EN on the home screen, then tap Play. One letter falls at a time: swipe left or right to move it, or down to make it fall faster. Words are detected automatically and cascades continue until the board settles.
Open the pause menu to see the gestures again or enable control buttons. Sound, haptics and reduced motion can be adjusted separately. Your language and these preferences stay on your device.
The ad-free option
Depending on the version and store availability, LexiFall offers an automatically renewing monthly subscription or a one-time lifetime purchase. Both remove ads without changing the rules, score or difficulty. Check the price and terms shown on the store's payment sheet before confirming.
The game is being prepared for release; this is not a commercial launch. Ads remain disabled in the relevant distributed test versions, even without a purchase. Only confirm a test payment when the store explicitly says it is a test and you will not be charged.
Restore a purchase
Use the same Google Play or Apple Account you used to buy it, connect to the internet, then open No ads and choose Restore purchases. If a price or entitlement is missing, use Retry or contact support. Do not buy again to try to fix it. Purchases do not transfer between Android and iOS.
Manage or cancel a subscription
Deleting the game does not cancel a subscription. Manage it through the original store, which shows the relevant dates and terms.
Get help with a payment
For a billing problem, declined payment or refund request, visit Apple billing support or Google Play Help. The stores assess requests under their terms and applicable rights; this page does not promise an automatic refund.
Data and privacy
The game does not require a LexiFall account or synchronise your games with a LexiFall server. Preferences and your best score are saved locally. Deleting app data may be irreversible; do not erase the app to troubleshoot a purchase.
Read the privacy policy for information about processing by the app, stores and third-party components. To exercise your rights, email support@afrimoov.com.